I couldn’t resist blogging about this. Although, I must say they were extremely honest and polite throughout the entire conversation. Calls were to their customer support centers.

Phone Call 1 : Asking about Sony PSP

Wena : Hi. Does your PSP Zorro pack come with Zorro games?

Operator #1 : Sorry miss but it’s only the box. The only game is Ridge Racer.

Wena : Wah! So RM300 (USD78.95) extra just for the box ah?

Operator #1 : Errr… you get extra stuff also with it.

Wena : But your box got picture of Zorro on it. Surely you must have something with Zorro in it. That’s a pretty expensive box.

Operator #1 : Well, you do get a CD worth of songs.

Wena : What’s in it?

Operator #1 : errr…don’t know. Anyway, the Zorro theme is just the box.

2 weeks later, they change the promo site to include a table showing what you get with the box. Guess I wasn’t the only caller making this type of phone call.

Also note that Malaysia has a huge Sony manufacturing facility here and all their products are still very much so cheaper OVERSEAS than here. Take for example the above Sony PSP unit at Froogle search.

Definitely it’s the Zorro box. Oh, and the free neck strap and ID band.

And maybe another added free gift? I got a free metal miniature of that Sony Robot QRIO when I ordered the Sony Ericcson W800i.

Yeah, go figure.

Phone Call 2 : Getting the Contact No. for Sony Service Center in Kuching

Wena : Hi. What’s the contact details for the Kuching Sony Service Center? Have a camera that needs repair.

Operator #2 : Yeah. it’s …

Wena : Ok thank. By the way, is your website having problems? It’s been down for 2 weeks.

Operator #2 : No leh. Just went in and things were fine.

Wena : Errr… you’re from Sony and on the same network. Of course fast. From work and my home, I still can’t get in.

Operator #2 : Ok ok. I’ll let the IT folks know. They are doing some upgrade but should be done already.

Website came on a few days ago. Then down again. Then up again.

Generally though, the Customer Service Center is quite friendly. Their girls are very pleasant to speak to and are helpful. And when they mean that they will check and try to see if things can be speeded up, they really DO do it.

Note that this is Malaysia, not other countries. Sorry folks.